How it works?
1. Join
Register by clicking “Register”, complete required data, accept Terms of Service and top up with at least PLN 20 (PLN 10 non-refundable initial fee + PLN 10 for use on bicycle rides).
It takes 1 minute and all the city bikes are available for you 24 hours a day, 7 days a week.
After registering you will receive a text message with a PIN code, which together with your phone number are your identifiers in the system.
To activate your account log in into the e-mail adress provided during the registration and click on the activation link. Otherwise your account will not allow you to use of maintenance free bike rental.
2. Rent
Approach the terminal, press the button of “Rent/Return” and follow the instructions displayed on the screen. The bike which you selected will be automatically released. If it is secured with a clamp-unlock it via the obtained code for code lock, displayed on the screen of terminal upon rental. Enjoy your ride!
3. Return a bike
You don’t even need to approach the terminal. All you need to do is enter the bike into electric lock.
Don’t worry – the sound signal will confirm the correct return. In order to be sure that the return was completed successfully, verify it on your user account through a mobile application, internet website or contact with Customer Office.
If there is no empty space at the station, connect the bike via code lock to the handle of the selected bike stand or other bike and shuffle the digits. In such case approach the terminal, press “Return” and follow the instructions on the screen.
4. Repeat?
Use city bikes whenever you feel like it. The first 30 minutes of driving is always free!
5. Faster?
Download mobile application.
With the use of mobile application you will rent a bike locked in electric lock as well as a clamp without approaching the terminal. Code to the clamp will be displayed during rental of a given bike. You may rent a bike by means of the application in two ways:
- Clicking on „Rent a bike” in the application and entering its number.
- Scanning QR code of a given bike, located on each bike
Frequently asked questions
In order to use the bikes you have to fill in the registration form which is located on the website of city bike system, accept the terms of use and top up the newly created account with at least PLN 20. You will receive an email from us. In order to confirm your details, click on the link. As soon as the amount is recognized within the account or the card is assigned to the account – rentals are available. You can also register using the terminal, the Nextbike mobile application or by contacting the 24-hour Call Center.
After registration, you will receive an SMS with the PIN code, which together with your phone number are your identifiers in the system. You will receive an email from us, in which there is going to be a link that you need to click on in order to confirm your personal details. Now just top up with the so-called ¨initial payment¨ in the minimum amount of 10 PLN or define a credit card as a payment method. As soon as the amount is recognized within the account or the card is assigned to the account – rentals are available.
Nextbike systems are compatible. This means that registration in one of them gives access to the other bike systems in Poland and the whole world, where Nextbike is the operator. It is good to remember, that every system has its own price list and terms of service.
In order to make the process of bike rental simpler, the identification has been made possible by means of any device with a contactless identifier function. It is the majority of contactless cards with an RFID reader – for example a city card, an Electronic Student ID card and the majority of payment cards. In order to register the card, you should approach the terminal, enter the phone number and PIN code, and then place the card in the designated place. Upon the subsequent rental you may identify yourself at the terminal with the use of this card – apply it in order to log in. If you want to log in using the card only, without entering the PIN – uncheck the option “At every rental and return please ask for my PIN for security reasons ” on your account on the portal www.oleskirower.pl in the “Password” tab.
In order to generate a new PIN code to your account, you should visit www.oleskirower.pl website. Then, before logging in, select the “I forgot my PIN” option. The new PIN code will be sent to the phone number, that is assigned to your account.
If you use mobile application Nextbike, before logging in select the „Did you forget your PIN code?” option – after entering the number registered in the system, the new PIN will be sent to you via SMS. You can also generate a new PIN code by contacting the 24-hour Call Center . In order to change the PIN code to a different one than generated by the system, select the “Password” tab after logging in to the account.
Registration through our website takes 1 minute and is completely free. After registration, top up the account with at least PLN 20 (PLN 10 non-refundable initial fee + PLN 10 for use on bicycle rides).
If you use multiple accounts registered to the same phone number, the account is always selected based on the PIN code you entered. If the PIN code for accounts is the same, you will be logged in to the oldest account. Generating a new PIN code will generate a new PIN code also for the oldest account. In order to change the PIN number for a selected other account, we encourage you to contact the 24-hour Call Center or send a request using the contact form.
Having a bike rented up to 30 minutes is free of charge. Having a bike rented up to 1 hour costs 1PLN. Having a bike rented up to 2 hours costs 2 PLN. Having a bike rented up to 3 hours costs 3 PLN. Every additional hour is 5 PLN. For example, if you rent a bike for 2,5h you need to calculate it this way: 1 PLN + 2 PLN + 3 PLN = 6 PLN. It is good to remember, that every system has its own price list and regulation.
After logging in to your profile at www.oleskirower.pl in the “Top up account” tab, select one of the payment methods: Blik, payment card or online transfer. You can link a credit card to a registered account, for this purpose, contact the 24-hour Call Center or add a card at the terminal, when the account balance is lower than 10PLN.
ATTENTION: If you choose the method of payment by online transfer, your transfer title is dedicated to you and is very important in order to correctly record the payment.
You can link a credit card to a registered account, for this purpose, add a card at the terminal, when the account balance is lower than 10PLN. The first payment is the initial payment for the top-up amount. The first payment is the initial payment for the top-up amount. After connecting the card to the account, the fee for the loan lasting more than 30 minutes, will be automatically charged at the end of the journey.
Yes. Payment at the terminal can be made if the balance on your account is less than 10 PLN. In order to make a payment, log in to your account on the terminal, and then follow the instructions appearing on the screen.
In a case, when the charge for a rental is higher than the account’s balance, your account will be inactive until you settle a payment. You are obliged to top up your account to the balance of minimum 0 PLN. To rent a bike again, top up your account with an amount of not less than 10 PLN. In case of having a credit card assigned to your account, the amount for rentals will be charged automatically, and the account status will not be changed.
No. The initial payment is a non-refundable entry fee into the Oleski Rower Miejski system that you pay at registration.
Such a situation may occur when, for example, the user gives a wrong telephone number and the terminal identify you as a new user who has no funds. The terminal asks you to provide your credit card number also when you have less than 10PLN on your account. You should try entering your details once again in order to log in or contact the 24-hour Call Center .
You probably have less than 10 PLN on your account. Remember that the account is only active when you have at least 10 PLN or have a credit card attached. In connection with the record of the regulations, the operator recommends to top up the account with an amount higher than PLN 10 – for example 20, 30 PLN . Also make sure that you have completed the registration process, i.e. you have completed all required data in your account and clicked on the activation link that have been sent at your e-mail address. An account may also not be active in the event of a blockade if you have not acted in accordance with the rules. In order to determine the reasons for inactivity, you can contact the 24-hour Call Center or send an inquiry using the contact form.
This means that the system did not have the possibility to withdraw funds from the card. The reasons may be different: blocking the card or lacking funds on the account.
Just go to the terminal, press the “Rent / Return” button and follow the instructions on the display. The bike will be automatically released from the electric lock. Rentals can also be made using the Nextbike mobile application and by contacting the 24-hour Call Center . When the bicycle is secured with a code lock cable, it must be unlocked using the received 4-digit code. This code is displayed on the terminal during the rental of the bike, in the Nextbike mobile application for the whole duration of the rental or it is sent to you in an SMS – for example in the case of renting a bike via Contact Centre.
The code for chain lock should be set at the height of the convex line, starting from left to right. This code is displayed on the terminal at the time of renting the bike, on the main screen of the Nextbike mobile application during the whole rental or it is sent to you in an SMS – for example in the case of bike rental by Contact Centre.
The preferred method of return is to put the bike in the electro-lock. A double sound signal will confirm the correct return. If all the electric locks in the station are occupied, attach the bike with chain lock to the ear of the selected stand or other bike and shuffle the numbers. Then on the terminal, press the “Rent / Return” button and follow the instructions on the display or call the 24-hour Call Center . The return of the two-wheeler can also be done in the Nextbike mobile application.
Bikes can be borrowed and returned at any station. The list of stations is on the website www.oleskirower.pl in the Nextbike mobile application and at the terminal.
For certainty, we recommend checking your account balance using the Nextbike mobile application, by logging in again at the terminal or by logging in to your account at www.oleskirower.pl. Confirmation of the return of the bike in the system can also be obtained by contacting the 24-hour Call Center.
The rental can last up to a maximum of 12 hours. After exceeding 12 hours, an additional fee of 200 PLN is charged. During the rental period (after 3, 6 and 12 h), a user will receive automatically messages reminding about the duration of borrowing and charging fees.
In this case, attach the bike with a chain lock to the ear of the chosen stand or other bike and shuffle the numbers. The 4-digit code for the lock is displayed on the terminal at the time of renting a bike, on the main screen of the Nextbike mobile application during the whole rental or it is sent to you in an SMS – for example in a case of bike rental by the Contact Centre. Then, return to the terminal by pressing the “Rent/Return” button and follow the instructions on the display or contact the 24-hour Call Center . The return of the two-wheeler can also be done in the Nextbike mobile application.
You can borrow up to 4 bikes per one account. For each bicycle, the system calculates the time of a rental separately, so you do not have to return all at the same time. In the case of non-standard rentals, i.e. group rentals, please contact us at the following e-mail address: [email protected].
If you have any questions about any operation at the terminal, please contact our 24-hour Call Center. You will be able to carry out the selected operation quickly and efficiently. You can find contact numbers on each station as well as on each two-wheeler.
Yes, but the most important thing in this case is common sense. It is worth remembering not to leave the bike in isolated or “risky” places. It should be fastened with a chain lock to permanent, solid things. The break while driving is included in the rental period. Renting a bicycle left during the journey is not possible for a third person, e. g. using the Nextbike mobile application. In the course of such attempt, that person will be informed about the unavailability of the bike.
You can return the bike only at dedicated stations. In the case of leaving the bike outside the station, the user bears the further costs of its rental and is responsible for any theft and/or destruction. It is possible to take a break in the ride, however, the bike must be secured with a chain lock to permanent, solid elements. It is worth remembering not to leave bicycles in isolated or “risky” places. Due to the fact that the bike will be active on your account, another user will not be able to rent it using the Nextbike mobile app.
There is no need to book bikes because our fleet is dynamically growing. Two-wheeler is available to everyone, and the stations are located in convenient locations. In the case of non-standard rentals, i.e. group rentals, please contact us at the following e-mail address: [email protected].
In the case of contact with the24-hour Call Center and the desire to return the bike in the system, it is recommended to stay at the return station. It is related to making sure and finding out whether the return of the bike has taken place correctly.
Make sure you enter the correct code into the chain lock. This code is displayed on the terminal at the time of renting the bike, on the main screen of the Nextbike mobile application during the whole rental or it is sent to you in an SMS – e.g. in the case of renting a bike via the Contact Centre. The code should be set at the height of the convex line, starting from left to right. If the 4-digit system provided by the system does not open the lock – contact the 24-hour Call Center .
First, make sure that the bike does not detach from the station. Try to gently pull up and then to yourself. If, nevertheless, the bike remains in the electric lock wait for 3 to 5 minutes. The system will read that the bike has not been unplugged and will automatically return the bike and invalidate the ride. In the event that the return in the system does not take place and the time of rental is continued, contact the 24-hour Call Center.
If you have received an SMS with information about the ongoing rental, although you have already correctly returned the bike at the station – contact the 24-hour Call Center. The consultant will help you return the bike in the system and determine the possible reasons that made the rental still in progress. If you have noticed that the rental fee has been charged incorrectly, write to us using the contact form. We have a maximum of 14 days to send an answer, but we will try to do it as soon as possible. If after verifying it appears that the system has made a mistake, we will refund the wrong amount accrued.
We will be more than grateful for providing information including the station number via the Nextbike mobile application, contact form or by contacting the 24-hour Call Center. Our service will take steps to remove any defects as soon as possible. We work 24 hours a day to monitor the system status, but such reports allow us to intervene even faster.
Nextbike relocation teams transport bicycles 24 hours a day to overcome the shortages at stations, but we cannot guarantee, especially at rush hour, that bikes will always be available at every station.
In the event of the theft of a bicycle made during use, the borrower must notify the 24-hour Call Center as soon as possible.
If you find any fault during cycling, report this problem immediately to the Customer Service Center by calling the 24-hour Call Center , using the contact form on the website or reporting a fault using the Nextbike mobile application. Then put the bike to the nearest station and rent a different one.
There are several reasons for inactivity/account blocking. Remember that the account is active only when you have at least 10 PLN or have a credit card attached. Also make sure that you have completed the registration process, e. g. you have completed all required data in your account and clicked on the activation link that have been sent at your e-mail address. The account may also be inactive in the event of a blockade, if you have not followed the regulations, for example, the bike was used for purposes other than its intended purpose, it was left unprotected and / or in a different location from the return station. In order to determine the reasons for inactivity, you can contact the 24-hour Call Center or send an inquiry using the contact form.
In the event that an accident or collision occurs during bicycle rental, you are required to write a statement and / or call the Police to the place of the incident. In addition, in the case of the described event, you are obliged to inform about the above Call Center up to 24 hours from the moment of occurrence.
You can register using the form which is located on the website www.oleskirower.pl, terminal, the Nextbike mobile application or by contacting the 24-hour Call Center. Personal data will be required for registration. Persons above 13 years of age who have not attained the age of 18 must, prior to conclusion of Agreement, submit to the Operator a written consent of one of the parents or legal guardians for the conclusion of the Agreement.
Child seats cannot be attached to a standard bike. It is designated to carry one person at a time.
From our side, we can declare that the operator Nextbike will seek to develop a system of stations sponsorship/patronage placed in cooperation with companies from Olesno. In addition, suggestions for the creation of new stations should be sent to – [email protected].
If you change data such as first and/or last name, you are obliged to inform the operator about that fact by sending a statement via e-mail: [email protected], by post to the operator’s address or submit it to the company’s office. We would like to remind you that in case of making changes on your account, you should confirm other personal data on your account.
If you want change the phone number on your account, you can send an information to the operator via e-mail: [email protected], by post to the operator’s address or submit it to the company’s office. We would like to remind you that in case of making changes on your account, you should confirm other personal data on your account.
Address can be changed after logging in on the website www.oleskirower.pl, the Nextbike mobile application or by contacting the 24-hour Call Center. We would like to remind you that in case of making changes on your account, you should confirm other personal data on your account.
Do I have to inform the operator about a change in my personal details?
Other available contact channels are: e-mail notifications, contact form, reporting a problem by the Nextbike mobile application or contact via Facebook page.
The e-mail address is necessary to register the account, because any changes to the regulations and relevant information are sent via email. You can ask a friend for help in creating an email – it can be done as quick as registering in our system.
The lamp switches on automatically post placing the bike in motion. All you need to do then is keep pedalling and the lamp will light your way.